Terms and conditions

• Product Price – the price displayed on the Online Platform, stated in the currency available in the market where the purchase is made, also including delivery costs.
• Seller, Service Provider a) For Sales Agreements executed outside Luxembourg: BESO LUX sp. z o.o. based in Łódź (address: ul. gen. Jarosława Dąbrowskiego 234, 93-231 Łódź), entered in the register of entrepreneurs by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register, KRS number: 0000689756, REGON: 367958776, NIP: 7292718480, share capital of 5,000 PLN (also referred to as: "Licensor"); b) Exclusively for Sales Agreements executed in Luxembourg: Luxobesolux Sarl based in Luxembourg (address: 4, rue Fort Wallis / L-2714 Luxembourg), EU VAT: LU28279037.
• Business Days – weekdays from Monday to Friday, excluding public holidays.
• Client – a natural person concluding an agreement with the Seller directly related to their business activity and having a professional character, or a legal entity conducting business or professional activity in its own name, or an organizational unit referred to in Art. 331 of the Civil Code conducting business or professional activity in its own name.
• User – the Client or recipient of services provided by the Service Provider.
• Product – a movable item available on the Online Platform that is the subject of a Sales Agreement between the Client and the Seller.
• Modular Product – a piece of furniture composed of independent, interchangeable elements (Modules) that can be freely combined to form integrated furniture systems, or rearranged to suit the Client’s needs.
• Module – an independent, separate element of a Modular Product made from appropriately selected materials, including fabrics which may vary slightly in color shade. Modules of a given Modular Product may have slight dimensional differences due to the manufacturing process, which may affect their fit if purchased at different times.
• Account – an account created on the Online Platform enabling access to an offer intended solely for B2B Clients meeting the requirements specified in these Terms and Conditions and for managing purchased goods and services.
• Platform – the online platform located at: micadonipro.com, hereinafter also referred to as the "Online Platform" or "Service."
• Registration – a factual act performed as specified in the Terms and Conditions, required for the Client to use all functionalities of the Online Platform, including placing an order.
• Platform Website – websites operating under the domain micadonipro.com, through which the Seller’s Online Platform is accessible.
• Sales Agreement – an agreement for the sale of a Product concluded between the Seller and the Client via the Platform.
• Order – a declaration of the Client’s will submitted via the Platform aimed directly at concluding a Sales Agreement specifying the Products, their quantity, and the form of payment and delivery.
• Models – two-dimensional or three-dimensional models of objects, photos, images, textures, drawings, or other graphic files that can be downloaded via the Platform.

License – a license granted by the Seller to use the Models in accordance with the rules set out in these Terms and Conditions.

• This regulation defines the rules for using the Platform as well as the rules and procedures for concluding distance sales contracts via the Platform.
  
• All rights to the Online Platform, including proprietary copyrights, intellectual property rights to its name, internet domain, the Platform Website, as well as to templates, forms, and logos placed on the Platform Website (except for logos and photos presented on the Platform Website for the purpose of presenting Products, for which copyrights belong to third parties) belong to the Seller. Their use is permitted only as specified and in accordance with the Regulations and with the Seller’s written consent.
  
  
• The Regulations are continuously available on the Platform’s website in a manner that allows them to be downloaded, reproduced, and stored by printing or saving to a medium at any time.
  
• Purchases on the Platform require access to a device with Internet access (e.g., computer, smartphone, tablet), a standard operating system, an internet browser supporting JavaScript, PDF files, necessary cookies, and access to email. Additionally, placing an order requires completing the order process, during which it is necessary to provide the data required for order fulfillment.
  
• The specifications and characteristics of each Product are described in the Product descriptions on the Platform.
  
• It is forbidden to submit unlawful content via forms, as well as to use the Platform, the Platform's website, or free services provided by the Seller in a manner that is illegal, unethical, or violates the personal rights of third parties.
  
• The Seller declares that due to the public nature of the Internet and the use of electronic services, there is a risk that Customer data may be accessed and modified by unauthorized persons; therefore, Customers should use appropriate technical measures to minimize these risks. In particular, they should use antivirus software and identity protection tools when using the Internet. The Seller will never request the Customer to provide their password in any form

The possibility of registering on the Platform is intended only for natural persons, legal entities, and organizational units referred to in Article 331 of the Civil Code that conduct business or professional activity in their own name.

The Seller has the exclusive right to decide on the creation of an Account for a given Client.

To register an Account, the Client:

• provides their email address;
• enters the access code sent to the provided email address in the designated field;
• provides the Seller with the necessary data to create the Account, i.e., the contact person’s full name, company name, company VAT number, billing address, and delivery address. The Client may also provide additional data as specified in the form.

The Client is obliged to provide accurate data consistent with the actual facts.

1. Purchases on the Platform are only possible after logging into the Client's Account.
2. Individuals may make purchases on the Platform solely within the scope of their business activities and for professional purposes.
3. The Product price listed on the Platform is a net price expressed in euros (EUR).
4. Product prices include delivery costs.
5. A Product's inclusion in a promotion is clearly indicated next to its price. In case of a price discrepancy resulting from factors other than a permanent discount granted by the Seller to the Client, the Client should contact the Seller to report the discrepancy and seek clarification.
6. The discount mentioned in section 4 is granted on an individual basis for each Client.
7. Information about Products provided on the Platform, particularly their descriptions, technical and functional parameters, and prices, do not constitute an offer within the meaning of the Civil Code but merely an invitation to conclude a contract as defined in Article 71 of the Civil Code.
8. The Seller informs that the visibility of Products depends on the access granted to the Client and on the individual decision of the Seller or the specific terms agreed upon between the Client and the Seller.
9. The Client completes an order by selecting a Product, specifying the quantity, and confirming by clicking the button under the chosen Product displayed on the Platform.
10. After selecting a Product, the Client should follow the subsequent steps displayed on the Platform to proceed with the purchase.
11. To place an order, the Client must provide the data marked as mandatory in the forms. Until the final order submission button is clicked, the Client can modify the order or the provided data.
12. To finalize the order, the Client must submit the order by clicking the final order submission button on the order summary page. Placing an order requires prior addition of Products to the cart, completion of data, and expression of required consents, including acceptance of the regulations.
13. After placing the Order, the Seller verifies the Client's submitted order. Upon positive verification, the Seller accepts the Order for processing. Confirmation of acceptance is sent by the Seller to the Client via an appropriate email to the email address provided during the Order placement, containing at least a statement of acceptance for processing and confirmation of the Sales Agreement. Upon receipt of this email by the Client, a Sales Agreement is concluded between the Client and the Seller. The email includes the Seller's details, selected Products, the Price of the selected Products, the chosen payment method, and the delivery method.
14. Recording, securing, and providing the Client with the content of the concluded Sales Agreement is done by making these Regulations available on the Platform and sending the Client an email. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Online Platform.
15. The Seller reserves the right to suspend order processing in case of justified doubts about the authenticity and reliability of the data entered by the Client in the registration form. In such a situation, the Seller will promptly contact the Client.
16. The Seller reserves the right to fulfill orders under conditions different from those specified in these Regulations, particularly concerning orders for larger quantities of products or products of significant value. In such cases, orders are fulfilled based on individual terms agreed upon between the Client and the Seller in a separate agreement.
17. The Seller allows for the acceptance of orders sent electronically to the Seller's employee's email address in case of lack of access to the Platform.
18. If the Seller does not confirm acceptance of the order for processing within 24 hours of its submission, the Client should contact the Seller to determine the reason for the lack of confirmation and possibly correct the order. The order is considered submitted from the moment the order correction is made via the Platform or sent to the Seller's email address.
19. Withdrawal, cancellation, any change, or correction of the order submitted by the Client is only possible with the explicit consent of the Seller. For technical reasons, the Platform may display orders in their original content.

• The delivery of Products purchased via the Platform is limited to the countries listed on the Platform's website under the "delivery" section. If the Client wishes to receive Products at an address outside the area indicated in the previous sentence, the Seller will request contact via email, phone, or the contact form available on the Store's website to agree on the possibility and potential conditions of such delivery.
• The method of delivery (via courier service or freight transport) is determined by the Seller, depending on the weight of the ordered Products. Delivery is carried out under the "Delivered at Place" (DAP) terms to the address specified by the Client. The obligation to unload the Products and the related risk passes to the Client at the moment the Products are made available for unloading.
• Orders are fulfilled on business days.
• Orders are processed in the order in which they are received. If more than one Product is ordered, the shipping time for the entire order will be adjusted to the Product with the longest lead time.
• The delivery costs to the Client are included in the Price.
• The delivery time of the Product depends on the type of Product and is always stated in the description of the Product or during the ordering process.
• The standard delivery time for Products is shown on the Platform. If the ordered Products have different delivery times, the time specified for the Product with the longest delivery time applies. Due to the nature of the Products offered by the Seller, this time may change in exceptional cases (of which the Seller will inform the Buyer). In such cases, the delivery date of the ordered Products will not exceed 90 business days from the date the Agreement is concluded.
• The Client is obliged to accept the order regardless of the Seller's delivery time.
• Upon delivery, the Client is required to inspect the Products in terms of technical condition, quality, and quantity. If any defects, damage, or quantity discrepancies are found, the Client must note this on the delivery document and prepare an appropriate report in the presence of the courier. This also applies to orders described in § 8.

The Platform accepts the payment methods available during the ordering process. In particular, the Seller offers the Client the following payment options under the Sales Agreement:

• traditional bank transfer to the Seller's bank account,
• electronic payment via the PayPal payment gateway operated by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Commercial register number: R.C.S. Luxembourg B 118 349, VAT number: LU22046007. PayPal terms and conditions are available at: https://www.paypal.com/pl/legalhub/paypal/useragreement-fullOpens in a new tab.,
• payment via Klarna Bank AB, a company registered with the Swedish Companies Registration Office under number 556737-0431, with its registered office at Sveavägen 46, 111 34 Stockholm. Klarna terms are available at: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/pl_pl/userOpens in a new tab.,
• credit card payment.

If the Client chooses traditional bank transfer as the payment method, they must make the payment within 7 business days from the conclusion of the Sales Agreement. After this period, the order may be cancelled.

The Client agrees to receive the invoice in electronic form.

The Seller reserves the right to limit the available payment methods and to require the Entrepreneur to make full or partial prepayment.

• The Seller excludes liability under the statutory warranty to the maximum extent permitted by law. A claim under the statutory warranty is subject to the Seller’s approval in each case. Upon receiving a request for a warranty claim, the Seller will contact the Client and inform them of their decision regarding the matter.
• The Seller’s liability regarding product defects, including the complaint process, is regulated in this paragraph.
• The Client has the right to use the guarantee, if one has been granted. The guarantee is described in detail in § 8 of these Terms and Conditions.
• Complaints should be submitted to the email address: help@micadonipro.com. The Client should provide the invoice number and describe the issue.
• A Product is considered compliant with the contract if its description, type, quantity, quality, completeness, and functionality correspond to what was agreed upon.
• If the condition of the returned Product raises doubts, the Seller will initiate procedures to examine the condition of the item, such as an expert evaluation. The Seller reserves the right to contact the Client by email or telephone after carrying out this procedure to agree on further steps regarding the complaint, and to inform the Client about the rejection of the complaint due to the mentioned procedures.
• The Seller will handle the complaint without delay, but no later than within 14 days from the date of accepting the complaint submission.
• The total liability of the Seller towards the Client for non-performance or improper performance of the contract is limited to the amount paid for the Product and delivery costs. The Seller is not liable for any loss of profit in relation to the Client.

The Products sold by the Seller may be covered by a warranty provided by the Seller.

The warranty for Clients is granted for a period of two years. The warranty period is calculated from the date of the invoice issued by the Seller. Defects in the Products reported after this period are not covered by the warranty.

The warranty covers defects that appear during the warranty period and are caused by internal factors in the goods.

The warranty does not cover defects resulting from:

• mechanical damage,
• use of the goods in a manner inconsistent with their intended purpose or instructions,
• changes resulting from natural wear and tear of materials.

Detailed cases of the guarantor’s liability exclusions are specified in the user manual provided with each Product and form an integral part of these warranty terms.

A warranty claim should be submitted in accordance with the complaint provisions set out in § 7 of these Terms and Conditions.

Documents entitling the Client to use the warranty are:

• an invoice confirming the purchase of the claimed Product,
• a user manual containing information about warranty exclusions.

The Seller takes actions to ensure the proper functioning of the Platform, within the scope of current technical knowledge, and undertakes to eliminate any irregularities reported by Clients within a reasonable time.

The free services provided electronically by the Seller include:

• the possibility to create an account on the Platform,
• the possibility to conclude a contract with the Seller electronically.

The Seller may terminate the electronic services agreement for maintaining the Client's account with immediate effect and without stating a reason. This does not give rise to any claims against the Seller.

The administrator of the personal data of Clients collected via the Platform is the Seller.The rules for processing personal data, its recipients, and the Client’s rights are specified in the Platform’s Privacy Policy, available at the following address

1. User content refers to information added by any User independently or via the Platform that is not required when placing an order and is stored in the Client’s account.
2. The User may not publish content that constitutes illegal content under the Digital Services Act (DSA) or is otherwise unlawful, violates these Terms, or good practices, in particular:
   1. content used to commit an offense or crime,
   2. content that infringes personal rights or copyrights,
   3. content considered spam,
   4. content used for unfair competitive activity, including prohibited marketing practices,
   5. content unrelated to the subject matter of the service.
3. We may verify, block, and remove unlawful content, maintaining objectivity and due diligence.
4. Reports of illegal content should include:
   1. a sufficiently reasoned explanation of why the individual or entity alleges the information is illegal,
   2. an indication of the electronic location of the information (e.g., URL) and any additional identifying details,
   3. the name and email address of the reporting person or entity – except for reports related to crimes as referred to in Articles 3–7 of Directive 2011/93/EU,
   4. a declaration confirming the good-faith belief of the reporting person or entity that the information and allegations provided are accurate and complete.
5. If, following our own verification or a report, we determine that specific content is illegal, we may block or remove it.
6. Both the User who submitted the report and disagrees with our decision and the User whose content we found to be illegal have the right to appeal our decision via the contact point specified in paragraph 13 below. The appeal must include their name, contact details, and justification for the request to change the decision.
7. Upon receiving an appeal, we will confirm receipt and respond within 14 days. Appeals will not be reviewed automatically. A justification will be provided in accordance with the requirements of the Digital Services Act.
8. The User may also appeal via the contact point specified in paragraph 13, providing their name, contact details, and justification.
9. In the case of serious violations and the posting of illegal content, we may decide to suspend or delete the account or restrict its functions.
10. Any decisions regarding user accounts will be made objectively and with due care. Appeals are allowed and will not be handled automatically. We will review the appeal within 14 days and inform the User of the result.
11. We are not liable for User Content if:
12. we have no actual knowledge of illegal activity or content, and in the case of damage claims – we are unaware of facts or circumstances clearly indicating illegality,
13. we act promptly to remove or block access to illegal content once we become aware of it.
14. If we obtain any information that gives us reason to suspect a crime threatening life or safety has been, is being, or could be committed, we will immediately inform law enforcement or judicial authorities of the relevant Member State and provide all available information.
15. We have established a contact point for fulfilling our obligations under the Digital Services Act (DSA), through which authorities and Users can communicate with us: help@micadonipro.com. This address can especially be used to report content considered illegal by Users.
16. None of the above provisions are intended to limit the User’s rights and should not be interpreted as such.

• The Licensor makes available through the Platform models intended for use by Clients engaged in business or professional activities.
  
• Downloading Models is possible after registering an Account.
  
• The Licensee is any User who downloads Models via the Platform.
  
• Upon downloading a Model, the Licensor grants the Licensee a free, worldwide, non-exclusive license to use the Model solely for inclusion in the User’s materials, such as catalogs, sketches, design or architectural projects, articles, or portfolios.
  
• The Models for which the Seller may provide a license are available on the Platform. The Seller reserves the right to change the scope of Models available for download on the Platform at any time.
  
• When the Licensee downloads a Model(s) via the Platform, the Licensor grants the Licensee a free, worldwide, non-exclusive license to display, publicly exhibit and reproduce, distribute, and duplicate the Models, for the purpose of incorporating or using the Model(s) in the Licensee’s materials (both printed and electronic) such as catalogs, sketches, interior or architectural design projects, articles, or portfolios (hereinafter: "Materials") used and distributed as part of the Licensee’s business or professional activity.
  
• The Licensee is obligated to use the Models solely under the terms described in this paragraph. In particular, the Licensee is not permitted to:
• Claim authorship of the Models;
  
• Grant sub-licenses or perform any legal acts intended to transfer any rights to the Models;
  
• Charge third parties for the use of the Models;
  
• Produce or sell any products created based on the Models or their designs;
  
• The Licensee is not entitled to exercise derivative rights with respect to the Models, particularly to use or manage modifications of the Models. Specifically, the Licensee may not modify, alter, adapt (etc.) the Models or include such derivatives in their Materials.
  
• In the Licensee’s Materials containing the Models, the Licensee shall identify the Licensor as the owner of the economic copyrights to the Models and indicate the brand of the Model (if the Licensor has designated a brand for the Model).
  
• The License is granted for an indefinite period at the moment the Licensee downloads the Model from the Platform, separately for each Model downloaded. The Licensor reserves the right to revoke (terminate) the granted License immediately for valid reasons, in particular in the case of the Licensee’s breach of this paragraph. Notice of revocation may be sent to the Licensee, especially by email. In the event of revocation, the Licensee is obliged to remove the Models from their Materials.
  
• The Licensor reserves the right to amend these Terms at any time for justified reasons. Licensees will be informed of any changes to the Terms at least 7 days in advance. Failure to object to the planned changes (especially through continued use of the provided Models) constitutes acceptance of the changes.
  
• The Licensee may not transfer rights arising from the granted License without the Licensor’s prior consent.

• All rights to the Platform and the offered Products, including intellectual property rights, proprietary and personal copyrights, belong to the Seller. Without the Seller’s consent, it is not permitted, among other things, to reproduce or modify the content offered by the Seller.
• The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as a change in the offer or changes in legal regulations. Registered Customers will be informed about planned changes to the Terms and Conditions via email, in due time before their publication and entry into force.
• The Seller reserves the exclusive right to change the prices of products offered through the Platform, to modify or withdraw offered products, to add new products, and to carry out promotional activities.
• The Seller bears no liability towards Customers for any inability to use the Platform, particularly interruptions caused by technical reasons (maintenance, inspection, equipment replacement, etc.) or other circumstances.
• In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law and the provisions of the cooperation agreement concluded between the Customer and the Seller, if such an agreement has been concluded, shall apply.
• The court competent to resolve disputes between the Seller and the Customer shall be the court having jurisdiction over the Seller’s registered office.
• In the event of a dispute arising under the concluded sales agreement, the parties will strive to resolve the matter amicably.